Return Policy

Thank you for shopping at lavonno.com. We want you to love your purchase, but if you are not entirely satisfied, we are here to help. Due to the personal care and hygienic nature of beauty products, our policy is designed to ensure safety and quality for all customers.


​1. Conditions for Return
​To be eligible for a return or exchange, your item must meet the following criteria:


*​You must notify us within 7 days of receiving your delivery.
​*The product must be unopened, unused, and in its original packaging.
​*The protective seals, cellophane wrapping, and original tags must be completely intact.
​*You must provide the original invoice, bill, or proof of purchase.


​2. Eligible Reasons for Return
​We accept returns and offer replacements/refunds only under the following circumstances:
​

Wrong Product Received: If the item delivered does not match your ordered item.
​Damaged or Defective: If the product arrives broken, leaking, or damaged during transit.
​Expired Product: If the product delivered has already passed its expiration date.
​Note: We cannot accept returns or offer refunds for products that have been opened, sampled, or used, unless they are proven to be defective upon arrival.
​

3. How to Initiate a Return
​Capture 1 or 2 clear photos or a short video showing the issue (e.g., the wrong item or a damaged seal).
​Contact our customer support team via our official Facebook page or email us at contact@lavonno.com with your Order ID and the media attached.
​Our team will verify your request and guide you through the return process within 24-48 hours.
​

4. Refund Process
​Once we receive your returned product, our team will inspect it to ensure it meets the return conditions.
​Upon approval, your refund will be processed within 3 to 7 working days.
​Refunds will be credited back to you via your preferred payment method.
​

5. Shipping & Delivery Charges
​If the return is due to an error on our part (wrong, damaged, or expired item), lavonno.com will bear the full cost of return shipping.
​If you wish to change your mind or cancel an eligible unopened order after it has been shipped, the return shipping fee will be the responsibility of the customer.